Last Updated Date: April 11, 2026 Welcome to Soyas, an AI-powered consumer app developed by CodeSwitch, LLC (“Soyas,” “we,” “us,” or “our”). This Privacy Policy (“Policy”) outlines how we collect, use, store, and share your personal information when you use our app and services. Your privacy is important to us, and we are committed to protecting your personal information in compliance with applicable laws and regulations. By using Soyas, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please do not use our services. We may update this Policy from time to time to reflect changes in our practices, legal requirements, or business operations. If we make significant changes, we will notify you through the app or other means. Your continued use of Soyas after such changes constitutes your acceptance of the updated Policy.Documentation Index
Fetch the complete documentation index at: https://docs.soyas.ai/llms.txt
Use this file to discover all available pages before exploring further.
1. Scope of This Policy
This Policy applies to all users of Soyas, whether you are a visitor or a registered user. It covers the personal information we collect through the app, website, and related services. This Policy does not apply to:- Third-Party Services: Any third-party websites, apps, or services accessed through Soyas.
- Advertising Partners: Information collected by third-party advertisers or analytics providers.
2. Information We Collect
We collect information to provide and improve Soyas. The categories below describe what we collect, how we collect it, and how we use it.2.1 Account and Profile Data
What we collect- Name
- Email address
- Social media account information (if you choose social login)
- Payment information (if you purchase premium features)
- Directly from you when you create an account, edit your profile, or make a purchase
- From social login providers if you choose that sign-in method
- From payment providers during purchase flow
- Create and maintain your account
- Authenticate sign-in and secure account access
- Process purchases and related support
- Send service-related communications
2.2 Voice Session Data
What we collect- Voice audio during an active live conversation session
- Captured from your microphone only while you are actively using voice conversation features
- Process live voice conversation functionality
- Generate conversational responses in-session
2.3 Transcript and Learning Data
What we collect- Session transcript text
- Transcript-derived learning signals and insights
- Generated from your completed conversation session
- Analyze your completed session
- Generate post-session language-learning insights
- Improve quality and reliability of Soyas features
2.4 Device and Usage Data
What we collect- Device information (for example: IP address, OS version, device type)
- App usage data (for example: features used, session duration, interaction events)
- Log data (for example: timestamps, error logs, access records)
- Automatically from your device and app activity when you use Soyas
- Operate, monitor, and secure the app
- Debug, performance tune, and improve product quality
- Detect abuse or misuse
2.5 Cookies and Similar Technologies (Website)
If you use our website, we may use cookies and similar technologies to support website functionality and analytics.3. How We Use Your Information
We use information categories for the following purposes:- Account and profile data: account setup, authentication, billing support, service messages
- Voice session data: real-time voice conversation processing
- Transcript and learning data: post-session analysis and insight generation
- Device and usage data: app operations, reliability, diagnostics, security, abuse prevention
4. How We Share Your Information
We do not sell your personal information. However, we may share it in the following circumstances:4.1 AI Service Providers Used in App Flow
We share only the data needed to provide each AI feature:- ElevenLabs (elevenlabs.io): receives voice audio during active live conversation sessions for real-time voice processing.
- OpenAI (openai.com): receives post-session transcript text for transcript analysis and learning insight generation after a session ends.
- Name and email are not included in requests sent to ElevenLabs or OpenAI.
- [NEEDS CONFIRMATION] Direct identifiers are removed from all transcript payloads before sending to OpenAI.
4.2 Other Service Providers
We may share relevant data with service providers that help us operate the app (for example, payment processing, hosting, and customer support), under contractual confidentiality and security obligations.4.3 For Legal Reasons
We may disclose your information if required by law, court order, or government request.4.4 During Business Transfers
If Soyas is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you of any such change.5. AI Services
Before data is shared with AI providers, Soyas presents in-app consent disclosures that explain:- What data is sent
- Which provider receives that data
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including encryption in transit, access controls, and monitoring. No internet transmission or storage system is guaranteed 100% secure.7. Data Retention
We retain personal information only as long as needed for the purposes in this Policy, unless a longer period is required by law.- Account and profile data: retained while your account is active and then deleted or de-identified within [NEEDS CONFIRMATION] after account deletion, unless legally required otherwise.
- Voice session data and transcript data: retained for service operation and learning features, then deleted or de-identified according to our retention schedule within [NEEDS CONFIRMATION].
- Device and usage logs: retained for security, fraud prevention, and reliability for a limited period within [NEEDS CONFIRMATION].
8. International Data Transfers
Your information may be processed in countries outside your jurisdiction, including where our service providers operate. We use contractual and organizational safeguards designed to protect transferred personal information.9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:- Access: Request a copy of the information we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your information.
- Objection: Object to the processing of your information for specific purposes.
- Data Portability: Request a copy of your information in a machine-readable format.
9.1 Account Deletion
You can request deletion of your Soyas account and associated personal information by:- Using the in-app account deletion control at [NEEDS CONFIRMATION], or
- Contacting us at info@codeswitch.us.